Difference between revisions of "Welcome to Support" - RideConnect

Source phone book contacts into the rideshare community
For maximum privacy, drivers and riders can control their relationship by using their phone book to automatically generate their rideshare network. Riders and drivers can easily remove someone from a their community by simply deleting the phone number associated with the person

Use channels to extend the rideshare to people outside the private community
Reach more customers by creating an opt-in channel. With a channel code, anyone can join and request rides with drivers from their service provider. Riders and other users can promote a channel by freely sharing the code with their community

Manage the community and block anyone who shouldn't be ridesharing within it
Keep the quality of the rideshare community high by blocking users, thereby keeping them from sharing rides within the community

Snooze scheduled rides
When riders have scheduled rides with a driver, the driver can snooze them so that they will be reminded about the ride in time. This way the driver can prioritize rides and be more effective

Negotiate and confirm rides with the in app communicator
The road to a better ride sharing experience is when the rider and driver can speak to one another using the in-built communicator to discuss the ride, rates, timing, destination and other details before agreeing to the ride

Indicate the cash fare for the ride
Drivers can charge an appropriate fare for the rides they give and get paid by the rider in cash. Riders can review ride offers from multiple drivers, compare the cash fare being charged directly to them and choose the best deal for their needs

Promote drivers within the community
When a rider extends and expands their own community of riders, the service providers that they favor will be available to them and can be scheduled for ride

Review ride history
Drivers and riders can review the history of their rides, how much was paid and other details

Schedule rides on behalf of customers
Drivers can assist their customers by setting up the ride details on their behalf, thereby making their service more accessible and convenient

Visually review the ride before making an offer
Drivers can review the details of a ride request from a rider before making an offer

Track the progress of the ride
Drivers can track the pickup location of their rider in real time. If the rider has to move from their original pickup location, the app updates the rider so that there are no missed connections Riders can track their drivers when they are en route during a ride Driver and riders can send voice messages to one another in-app during the ride to confirm the pickup location and vehicle identification

	Contact support via email. Replies within 1 - 4 hours
	Chat with us live via Facebook Messenger. Replies within 1 hour
	Step by Step checklist to getting started with RideConnect


	Download RideConnect and see how it can benefit you
	Tweet this page

@@ Line 1: / Line 1: @@
-[[File:Banner.jpg|1000px|link=Highlights]]
+= [[File:Earth1.png|20px|link=]] FAQ =
+[[How do I use RideConnect? | Interactive Guide]]
+[[What can I do with RideConnect? | How does RideConnect work?]]
-<div class="mw-collapsible mw-collapsed" style="color:red;">RideConnect is the go-to smartphone platform with which you can create your own rideshare, hail a ride or develop private rideshare communities.
+[[Version_1.5_Release_Notes|Version 1.5 Release Notes]]
-<div class="mw-collapsible-content">This means that anyone can setup their own car service company, order car service, schedule rides and much much more from one app.
+[[Who we are]]
+[Http://just.rideconnect.it/now Download RideConnect]
-[[Highlights|Read More ...]]
+----
+'''The Companion version of RideConnect can be downloaded today to solve your ride-sharing needs and to create niche ride-sharing services'''
+'''RideConnect is not a taxi service'''
+*[[How_do_I_join_a_rideshare_channel%3F|Search for Channels in your area]]
+*[[As_a_driver,_how_do_I_use_RideConnect_rideshare_channels%3F|or Create your own Channel]]
-</div></div>
+'''{{#switchtablink: FAQ|RideConnect Tips & Tricks |Tips & Tricks}}'''
-{{ContactUs}}
+[[I need a ride somewhere ...]]
-= [[File:Team.png|20px|link=]] Rider =
+[[I'm not receiving the SMS to activate the app. How can I activate my phone?]]
+[[During registration, I am unable to enter my security code confirmation]]
-[[Known Issues]]
+[[Can I really make money using RideConnect?]]
-{{#switchtablink: Riders|RideConnect Tips & Tricks for riders|Tips & Tricks}}
+[[Is my account private?]]
+[[Will I be charged when I send voice messages to other users through RideConnect?]]
-[Http://tosto.re/RideConnect Download RideConnect]
 [[What can I do with RideConnect?]]
-[[Is RideConnect like Uber? | Is RideConnect like Uber/Lyft/Via etc.?]]
+[[How do I setup a rideshare for my company?]]
-[[Where can I use RideConnect?]]
+[[What type of insurance do I need to have when I drive using RideConnect?]]
-[[How much does it cost to get rides with RideConnect?]]
+[[How do I get started using RideConnect?]]
-[[Does RideConnect offer any promotions, discounts or free rides?]]
+[[Is it legal to use RideConnect to give rides?]]
-[[How do RideConnect communities work?]]
+[[Where all am I allowed to use RideConnect?]]
-[[I just want a car to pick me up. Will RideConnect do that?]]
+[[Is RideConnect a taxi service?]]
-[[I sent a ride request but no drivers responded. What do I do now?]]
+[[If I drive using the RideConnect app, what is my relationship with RideConnect Inc?]]
-[[I scheduled my ride but no one has offered me a ride. What do I do now?]]
+[[Can I promote drivers to people who want a ride in there community?]]
+[[I am interested in using RideConnect in my country/city/neighborhood. How we can cooperate?]]
-[[What is the handle in my profile?]]
-[[What do I say in the message when I schedule a ride?]]
+[[Can I use the same email address with two different RideConnect accounts?]]
-[[What if I don't want to share any of my information?]]
+[[Can I use RideConnect on more than one phone using the same account?]]
-[[What are the privacy features available with RideConnect?]]
+[[How do I use two accounts on the same device?]]
-[[How do I add drivers to my community?]]
+[[Can I use RideConnect without an internet connection?]]
-[[How do I join a private rideshare community?]]
+[[Can I use RideConnect on the web?]]
-[[Do I have to add drivers to my community to get a ride?]]
+[[Can I use the app without enabling location access?]]
+[[I can't find any available username]]
+[[How do I change my email address?]]
+[[How do I change my profile information?]]
+[[How do I change my security code?]]
+[[Can I carpool with RideConnect?]]
+[[How do I connect with students that need a ride?]]
+[[Is RideConnect for long distance rides?]]
+[[Can I split the cost of the ride with my rider/driver?]]
-= [[File:GearShifter.png|20px|link=]] Driver =
+[[How can I use RideConnect to raise funds for charities?]]
 [[Known Issues]]
-{{#switchtablink: Drivers|RideConnect Tips & Tricks for drivers|Tips & Tricks}}
+= [[File:GearShifter.png|20px|link=]] Drivers =
+[Http://just.rideconnect.it/now Download RideConnect]
+[[What can I do with RideConnect?]]
+-----
+{{#switchtablink: Drive|RideConnect Tips & Tricks for Drivers|Tips & Tricks}}
-[Http://tosto.re/RideConnect Download RideConnect]
 [[I drive for Uber. What advantage do I have with RideConnect?]]
-[[With RideConnect, am I an employee or a contractor?]]
-[[What type of insurance do I need to have when I drive using RideConnect?]]
+[[I’m trying to be a driver on RideConnect. How do I get rides?]]
-[[When I drive for RideConnect, what rate will I be charged on my income?]]
+[[As a driver, how do I use RideConnect rideshare channels?]]
-[[How much should I charge someone when they ask for a ride?]]
+[[How do I establish my own clientele?]]
-[[Am I required to charge riders?]]
+[[Can I drive for multiple rideshare channels?]]
+[[Surrogate_rides|How do I schedule a ride for my riders]]
+[[What type of insurance do I need to have when I drive using RideConnect?]]
 [[Are there restrictions on who can drive with RideConnect?]]
-[[I just want to give rides and get paid. Can I do that with RideConnect?]]
+[[Will I need a special permit to drive?]]
-[[How do I reach customers with RideConnect?]]
+[[How many years of driving experience do I need?]]
+[[With RideConnect, am I an employee or a contractor?]]
+[[How do I get paid?]]
+[[How much do I pay you?]]
-[[As a driver, how do I use RideConnect private rideshare communities?]]
 [[What's a typical example of how I can use RideConnect to make money?]]
-[[How will I build my community if I just started driving?]]
+[[Am I required to charge riders?]]
+[[How much should I charge someone when they ask for a ride?]]
 [[How do I know a fair amount to charge a rider?]]
+[[I just want to give rides and get paid. Can I do that with RideConnect?]]
 [[How much money can I make?]]
-[[How many years of driving experience do I need?]]
+[[When I drive for RideConnect, what rate will I be charged on my income?]]
-[[How will I receive payment?]]
+[[Known Issues]]
-[[Will I need a special permit to drive?]]
+= [[File:Team.png|20px|link=]] Riders =
-[[How much do I pay you?]]
+[Http://just.rideconnect.it/now Download RideConnect]
+[[What can I do with RideConnect?]]
+----
-= [[File:Earth1.png|20px|link=]] Other =
+{{#switchtablink: Ride|RideConnect Tips & Tricks for riders|Tips & Tricks}}
-[[Known Issues]]
-{{#switchtablink: Others|RideConnect Tips & Tricks|Tips & Tricks}}
-[Http://tosto.re/RideConnect Download RideConnect]
+[[Is RideConnect like Uber? | Is RideConnect like Uber/Lyft/Via etc.?]]
-[[What can I do with RideConnect?]]
+[[Where can I use RideConnect?]]
-[[How do I setup a rideshare for my company?]]
+[[How much does it cost to get rides with RideConnect?]]
-[[Is RideConnect for long distance rides?]]
+[[How do RideConnect communities work?]]
-[[Is it legal to use RideConnect to give rides?]]
+[[I just want a car to pick me up. Will RideConnect do that?]]
-[[Can I carpool with RideConnect?]]
+----
+[[What is the purpose of my username?]]
+[[What do I say in the message when I schedule a ride?]]
+[[What are the privacy features available with RideConnect?]]
+[[How do I add drivers to my community?]]
+[[How do I join a rideshare channel?]]
+[[Do I have to add drivers to my community to get a ride?]]
+[[Known Issues]]
 <headertabs />
+{| class="wikitable"
+| <div align="center"><youtube width=300>ktjXy150yMU&t=14s</youtube></div>
+|-
+! style="text-align:center;" | Watch our explainer video
+|}
+<div class="mw-collapsible mw-collapsed" style="color:red;">RideConnect is the go-to smartphone platform with which you can create your own rideshare, hail a ride or develop private rideshare communities.
+<div class="mw-collapsible-content">This means that anyone can setup their own car service company, order car service, schedule rides and much much more from one app.
+[[Highlights|Read More ...]]
+</div></div>
 {{Current Feature List}}
+{{ContactUs}}
 {{Ask|{{fullurl:{{PAGENAMEE}}}}}}
 [[Category: 1.0-Apollo]]