Welcome to Support
Contact support via email. Replies within 1 - 4 hours | |
Chat with us live via Facebook Messenger. Replies within 1 hour | |
Step by Step checklist to getting started with RideConnect |
What can I do with RideConnect?
Is RideConnect like Uber/Lyft/Via etc.?
How much does it cost to get rides with RideConnect?
Does RideConnect offer any promotions, discounts or free rides?
How do RideConnect communities work?
I just want a car to pick me up. Will RideConnect do that?
I sent a ride request but no drivers responded. What do I do now?
I scheduled my ride but no one has offered me a ride. What do I do now?
What is the handle in my profile?
What do I say in the message when I schedule a ride?
What if I don't want to share any of my information?
What are the privacy features available with RideConnect?
How do I add drivers to my community?
How do I join a private rideshare community?
What can I do with RideConnect?
I drive for Uber. What advantage do I have with RideConnect?
With RideConnect, am I an employee or a contractor?
What type of insurance do I need to have when I drive using RideConnect?
Are there restrictions on who can drive with RideConnect?
What's a typical example of how I can use RideConnect to make money?
When I drive for RideConnect, what rate will I be charged on my income?
How much should I charge someone when they ask for a ride?
Am I required to charge riders?
I just want to give rides and get paid. Can I do that with RideConnect?
How do I reach customers with RideConnect?
As a driver, how do I use RideConnect private rideshare communities?
How will I build my community if I just started driving?
Can I drive for multiple communities?
How do I know a fair amount to charge a rider?
How many years of driving experience do I need?
Will I need a special permit to drive?
RideConnect Tips & Tricks for riders
Watch our explainer video |
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RideConnect 1.6 (Apollo) Feature Highlights
Schedule rides and plan travel |
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Request a ride with drivers in the community and channel by scheduling them ahead of time, or sending a ride hail |
Source phone book contacts into the rideshare community |
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For maximum privacy, drivers and riders can control their relationship by using their phone book to automatically generate their rideshare network. Riders and drivers can easily remove someone from a their community by simply deleting the phone number associated with the person |
Use channels to extend the rideshare to people outside the private community |
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Reach more customers by creating an opt-in channel. With a channel code, anyone can join and request rides with drivers from their service provider. Riders and other users can promote a channel by freely sharing the code with their community |
Manage the community and block anyone who shouldn't be ridesharing within it |
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Keep the quality of the rideshare community high by blocking users, thereby keeping them from sharing rides within the community |
Snooze scheduled rides |
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When riders have scheduled rides with a driver, the driver can snooze them so that they will be reminded about the ride in time. This way the driver can prioritize rides and be more effective |
Negotiate and confirm rides with the in app communicator |
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The road to a better ride sharing experience is when the rider and driver can speak to one another using the in-built communicator to discuss the ride, rates, timing, destination and other details before agreeing to the ride |
Indicate the cash fare for the ride |
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Drivers can charge an appropriate fare for the rides they give and get paid by the rider in cash. Riders can review ride offers from multiple drivers, compare the cash fare being charged directly to them and choose the best deal for their needs |
Promote drivers within the community |
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When a rider extends and expands their own community of riders, the service providers that they favor will be available to them and can be scheduled for ride |
Review ride history |
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Drivers and riders can review the history of their rides, how much was paid and other details |
Schedule rides on behalf of customers |
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Drivers can assist their customers by setting up the ride details on their behalf, thereby making their service more accessible and convenient |
Visually review the ride before making an offer |
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Drivers can review the details of a ride request from a rider before making an offer |
Track the progress of the ride |
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