Difference between revisions of "I'm not receiving the SMS to activate the app. How can I activate my phone?"
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{{HowToHeader | {{HowToHeader | ||
− | |1= | + | |1='''You have downloaded and installed the app but the phone registration step is not completing because you are not receiving the SMS''' |
− | |2= | + | |2=There is a known problem where some users are unable to register because they do not receive an SMS with the confirmation code. This is, however, outside our control and is related to the service provider being used. |
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− | There is a known problem where some users are unable to register because they do not receive an SMS with the confirmation code. This is, however, outside our control and is related to the service provider being used. | + | |
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If all of this fails, email us at [mailto:info@rideconnect.com our support line]. | If all of this fails, email us at [mailto:info@rideconnect.com our support line]. | ||
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+ | |3=Some phone providers have issues sending SMS for the phone validation. Please let us know and we will do our best to support you | ||
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{{Ask|{{fullurl:{{PAGENAMEE}}}}}} | {{Ask|{{fullurl:{{PAGENAMEE}}}}}} | ||
[[Category: 1.0-Apollo]] | [[Category: 1.0-Apollo]] |
Revision as of 17:05, 2 February 2018
You have downloaded and installed the app but the phone registration step is not completing because you are not receiving the SMS | |
There is a known problem where some users are unable to register because they do not receive an SMS with the confirmation code. This is, however, outside our control and is related to the service provider being used.
| |
Some phone providers have issues sending SMS for the phone validation. Please let us know and we will do our best to support you |
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