Welcome to Support

Revision as of 13:54, 7 February 2020 by Shreyas (Talk | contribs)

(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)

Interactive Guide

How does RideConnect work?

Version 1.5 Release Notes

Who we are

Download RideConnect

The Companion version of RideConnect can be downloaded today to solve your ride-sharing needs and to create niche ride-sharing services

RideConnect is not a taxi service

RideConnect Tips & Tricks

I need a ride somewhere ...

I'm not receiving the SMS to activate the app. How can I activate my phone?

During registration, I am unable to enter my security code confirmation

Can I really make money using RideConnect?

Is my account private?

Will I be charged when I send voice messages to other users through RideConnect?

What can I do with RideConnect?

How do I setup a rideshare for my company?

What type of insurance do I need to have when I drive using RideConnect?

How do I get started using RideConnect?

Is it legal to use RideConnect to give rides?

Where all am I allowed to use RideConnect?

Is RideConnect a taxi service?

If I drive using the RideConnect app, what is my relationship with RideConnect Inc?

Can I promote drivers to people who want a ride in there community?

I am interested in using RideConnect in my country/city/neighborhood. How we can cooperate?

Can I use the same email address with two different RideConnect accounts?

Can I use RideConnect on more than one phone using the same account?

How do I use two accounts on the same device?

Can I use RideConnect without an internet connection?

Can I use RideConnect on the web?

Can I use the app without enabling location access?

I can't find any available username

How do I change my email address?

How do I change my profile information?

How do I change my security code?

Can I carpool with RideConnect?

How do I connect with students that need a ride?

Is RideConnect for long distance rides?

Can I split the cost of the ride with my rider/driver?

How can I use RideConnect to raise funds for charities?

Known Issues

Watch our explainer video

RideConnect is the go-to smartphone platform with which you can create your own rideshare, hail a ride or develop private rideshare communities.

This means that anyone can setup their own car service company, order car service, schedule rides and much much more from one app.

Read More ...

RideConnect 1.6 (Apollo) Feature Highlights

24-hours.png Schedule rides and plan travel
Request a ride with drivers in the community and channel by scheduling them ahead of time, or sending a ride hail
004-phone-book.png Source phone book contacts into the rideshare community
For maximum privacy, drivers and riders can control their relationship by using their phone book to automatically generate their rideshare network. Riders and drivers can easily remove someone from a their community by simply deleting the phone number associated with the person
Qr.png Use channels to extend the rideshare to people outside the private community
Reach more customers by creating an opt-in channel. With a channel code, anyone can join and request rides with drivers from their service provider. Riders and other users can promote a channel by freely sharing the code with their community
Checked.png Manage the community and block anyone who shouldn't be ridesharing within it
Keep the quality of the rideshare community high by blocking users, thereby keeping them from sharing rides within the community
Calendar.png Snooze scheduled rides
When riders have scheduled rides with a driver, the driver can snooze them so that they will be reminded about the ride in time. This way the driver can prioritize rides and be more effective
Handshake.png Negotiate and confirm rides with the in app communicator
The road to a better ride sharing experience is when the rider and driver can speak to one another using the in-built communicator to discuss the ride, rates, timing, destination and other details before agreeing to the ride
Pricing.png Indicate the cash fare for the ride
Drivers can charge an appropriate fare for the rides they give and get paid by the rider in cash. Riders can review ride offers from multiple drivers, compare the cash fare being charged directly to them and choose the best deal for their needs
Promotion.png Promote drivers within the community
When a rider extends and expands their own community of riders, the service providers that they favor will be available to them and can be scheduled for ride
Invoice.png Review ride history
Drivers and riders can review the history of their rides, how much was paid and other details
006-group.png Schedule rides on behalf of customers
Drivers can assist their customers by setting up the ride details on their behalf, thereby making their service more accessible and convenient
Curriculum.png Visually review the ride before making an offer
Drivers can review the details of a ride request from a rider before making an offer
Mapandpin.png Track the progress of the ride
  1. Drivers can track the pickup location of their rider in real time. If the rider has to move from their original pickup location, the app updates the rider so that there are no missed connections
  2. Riders can track their drivers when they are en route during a ride
  3. Driver and riders can send voice messages to one another in-app during the ride to confirm the pickup location and vehicle identification

Email1.png Contact support via email. Replies within 1 - 4 hours
Chat1.png Chat with us live via Facebook Messenger. Replies within 1 hour
Checklist.png Step by Step checklist to getting started with RideConnect

Download.png Download RideConnect and see how it can benefit you
Twitter.png Tweet this page