Welcome to Support
FAQ
Drivers
RidersThe Companion version of RideConnect can be downloaded today to solve your ride-sharing needs and to create niche ride-sharing services
RideConnect is not a taxi service
I'm not receiving the SMS to activate the app. How can I activate my phone?
During registration, I am unable to enter my security code confirmation
Can I really make money using RideConnect?
Will I be charged when I send voice messages to other users through RideConnect?
What can I do with RideConnect?
How do I setup a rideshare for my company?
What type of insurance do I need to have when I drive using RideConnect?
How do I get started using RideConnect?
Is it legal to use RideConnect to give rides?
Where all am I allowed to use RideConnect?
Is RideConnect a taxi service?
If I drive using the RideConnect app, what is my relationship with RideConnect Inc?
Can I promote drivers to people who want a ride in there community?
I am interested in using RideConnect in my country/city/neighborhood. How we can cooperate?
Can I use the same email address with two different RideConnect accounts?
Can I use RideConnect on more than one phone using the same account?
How do I use two accounts on the same device?
Can I use RideConnect without an internet connection?
Can I use RideConnect on the web?
Can I use the app without enabling location access?
I can't find any available username
How do I change my email address?
How do I change my profile information?
How do I change my security code?
Can I carpool with RideConnect?
How do I connect with students that need a ride?
Is RideConnect for long distance rides?
Can I split the cost of the ride with my rider/driver?
What can I do with RideConnect?
RideConnect Tips & Tricks for Drivers
I drive for Uber. What advantage do I have with RideConnect?
I’m trying to be a driver on RideConnect. How do I get rides?
As a driver, how do I use RideConnect rideshare channels?
How do I establish my own clientele?
Can I drive for multiple rideshare channels?
How do I schedule a ride for my riders
What type of insurance do I need to have when I drive using RideConnect?
Are there restrictions on who can drive with RideConnect?
Will I need a special permit to drive?
How many years of driving experience do I need?
With RideConnect, am I an employee or a contractor?
What's a typical example of how I can use RideConnect to make money?
Am I required to charge riders?
How much should I charge someone when they ask for a ride?
How do I know a fair amount to charge a rider?
I just want to give rides and get paid. Can I do that with RideConnect?
When I drive for RideConnect, what rate will I be charged on my income?
What can I do with RideConnect?
RideConnect Tips & Tricks for riders
Is RideConnect like Uber/Lyft/Via etc.?
How much does it cost to get rides with RideConnect?
How do RideConnect communities work?
I just want a car to pick me up. Will RideConnect do that?
What is the purpose of my username?
What do I say in the message when I schedule a ride?
What are the privacy features available with RideConnect?
How do I add drivers to my community?
How do I join a rideshare channel?
Do I have to add drivers to my community to get a ride?
| Watch our explainer video |
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RideConnect 1.6 (Apollo) Feature Highlights
 Schedule rides and plan travel
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| Request a ride with drivers in the community and channel by scheduling them ahead of time, or sending a ride hail |
 Source phone book contacts into the rideshare community
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| For maximum privacy, drivers and riders can control their relationship by using their phone book to automatically generate their rideshare network. Riders and drivers can easily remove someone from a their community by simply deleting the phone number associated with the person |
 Use channels to extend the rideshare to people outside the private community
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| Reach more customers by creating an opt-in channel. With a channel code, anyone can join and request rides with drivers from their service provider. Riders and other users can promote a channel by freely sharing the code with their community |
 Manage the community and block anyone who shouldn't be ridesharing within it
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| Keep the quality of the rideshare community high by blocking users, thereby keeping them from sharing rides within the community |
 Snooze scheduled rides
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| When riders have scheduled rides with a driver, the driver can snooze them so that they will be reminded about the ride in time. This way the driver can prioritize rides and be more effective |
 Negotiate and confirm rides with the in app communicator
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| The road to a better ride sharing experience is when the rider and driver can speak to one another using the in-built communicator to discuss the ride, rates, timing, destination and other details before agreeing to the ride |
 Indicate the cash fare for the ride
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| Drivers can charge an appropriate fare for the rides they give and get paid by the rider in cash. Riders can review ride offers from multiple drivers, compare the cash fare being charged directly to them and choose the best deal for their needs |
 Promote drivers within the community
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| When a rider extends and expands their own community of riders, the service providers that they favor will be available to them and can be scheduled for ride |
 Review ride history
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| Drivers and riders can review the history of their rides, how much was paid and other details |
 Schedule rides on behalf of customers
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| Drivers can assist their customers by setting up the ride details on their behalf, thereby making their service more accessible and convenient |
 Visually review the ride before making an offer
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| Drivers can review the details of a ride request from a rider before making an offer |
 Track the progress of the ride
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Contact support via email. Replies within 1 - 4 hours |
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Chat with us live via Facebook Messenger. Replies within 1 hour |
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Step by Step checklist to getting started with RideConnect |
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Download RideConnect and see how it can benefit you | 
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