Difference between revisions of "R0002"
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+ | =[[File:Warning.png|20px|link=]] Issue= | ||
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When using RideConnect on Wi-Fi and the provider is TWC, a user may experience connectivity issues | When using RideConnect on Wi-Fi and the provider is TWC, a user may experience connectivity issues | ||
− | =[[File:Checklist.png|20px|link=]] | + | =[[File:Checklist.png|20px|link=]] Reason= |
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− | The user is unable to use the app | + | The user is connected to Wi-Fi that is provided by TWC. As a result, RideConnect is unable to connect to our servers intermittently and displays error messages. The user is unable to use the app |
− | =[[File:checked.png|20px|link=]] | + | =[[File:checked.png|20px|link=]] Fix= |
Disconnect from the TWC Wi-Fi and wait for up to a minute. Then try again using Wi-Fi from another provider or using mobile data. | Disconnect from the TWC Wi-Fi and wait for up to a minute. Then try again using Wi-Fi from another provider or using mobile data. | ||
− | You should be able to use RideConnect | + | |
+ | You should be able to use RideConnect | ||
Latest revision as of 15:50, 21 December 2016
R0002 - Some customers of TWC may experience connectivity issues when using RideConnect
App Version: All | Platform: All | Released On: December 21st, 2016 | Status: Valid |
[edit]
When using RideConnect on Wi-Fi and the provider is TWC, a user may experience connectivity issues
The user is connected to Wi-Fi that is provided by TWC. As a result, RideConnect is unable to connect to our servers intermittently and displays error messages. The user is unable to use the app
Disconnect from the TWC Wi-Fi and wait for up to a minute. Then try again using Wi-Fi from another provider or using mobile data.
You should be able to use RideConnect
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