Difference between revisions of "R0002" - RideConnect

Latest revision as of 15:50, 21 December 2016

R0002 - Some customers of TWC may experience connectivity issues when using RideConnect


App Version: All	Platform: All
Released On: December 21st, 2016	Status: Valid

[edit]

Issue
Reason
Fix

When using RideConnect on Wi-Fi and the provider is TWC, a user may experience connectivity issues

The user is connected to Wi-Fi that is provided by TWC. As a result, RideConnect is unable to connect to our servers intermittently and displays error messages. The user is unable to use the app

Disconnect from the TWC Wi-Fi and wait for up to a minute. Then try again using Wi-Fi from another provider or using mobile data.

You should be able to use RideConnect


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@@ Line 5: / Line 5: @@
+=[[File:Warning.png|20px|link=]] Issue=
-=Symptom=
-=Reasons and Prerequisites=
+When using RideConnect on Wi-Fi and the provider is TWC, a user may experience connectivity issues
-=Solution or Workaround=
+=[[File:Checklist.png|20px|link=]] Reason=
+The user is connected to Wi-Fi that is provided by TWC. As a result, RideConnect is unable to connect to our servers intermittently and displays error messages. The user is unable to use the app
+=[[File:checked.png|20px|link=]] Fix=
+Disconnect from the TWC Wi-Fi and wait for up to a minute. Then try again using Wi-Fi from another provider or using mobile data.
+You should be able to use RideConnect