Difference between revisions of "R0002"
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When using RideConnect on Wi-Fi and the provider is TWC, a user may experience connectivity issues | When using RideConnect on Wi-Fi and the provider is TWC, a user may experience connectivity issues | ||
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=[[File:Checklist.png|20px|link=]] Reasons and Prerequisites= | =[[File:Checklist.png|20px|link=]] Reasons and Prerequisites= | ||
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The user is connected to Wi-Fi that is provided by TWC. As a result, RideConnect is unable to connect to our servers intermittently and displays error messages | The user is connected to Wi-Fi that is provided by TWC. As a result, RideConnect is unable to connect to our servers intermittently and displays error messages | ||
Revision as of 15:33, 21 December 2016
R0002 - Some customers of TWC may experience connectivity issues when using RideConnect
| App Version: All | Platform: All | Released On: December 21st, 2016 | Status: Valid |
[edit]
Symptom
Reasons and Prerequisites
Solution or WorkaroundWhen using RideConnect on Wi-Fi and the provider is TWC, a user may experience connectivity issues
The user is connected to Wi-Fi that is provided by TWC. As a result, RideConnect is unable to connect to our servers intermittently and displays error messages
The user is unable to use the app
Disconnect from the TWC Wi-Fi and wait for up to a minute. Then try again using Wi-Fi from another provider or using mobile data.
You should be able to use RideConnect.
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