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Difference between revisions of "R0002"

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=Symptom=
 
  
=Reasons and Prerequisites=
 
  
=Solution or Workaround=
 
  
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=[[File:Warning.png|20px|link=]] Symptom=
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When using RideConnect on Wi-Fi and the provider is TWC, a user may experience connectivity issues
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=[[File:Checklist.png|20px|link=]] Reasons and Prerequisites=
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The user is connected to Wi-Fi that is provided by TWC. As a result, RideConnect is unable to connect to our servers intermittently and displays error messages
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The user is unable to use the app
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=[[File:checked.png|20px|link=]] Solution or Workaround=
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Disconnect from the TWC Wi-Fi and wait for up to a minute. Then try again using Wi-Fi from another provider or using mobile data.
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You should be able to use RideConnect.
  
  

Revision as of 15:32, 21 December 2016


Icon.png R0002 - Some customers of TWC may experience connectivity issues when using RideConnect

App Version: All Platform: All
Released On: December 21st, 2016 Status: Valid




[edit]

When using RideConnect on Wi-Fi and the provider is TWC, a user may experience connectivity issues


The user is connected to Wi-Fi that is provided by TWC. As a result, RideConnect is unable to connect to our servers intermittently and displays error messages

The user is unable to use the app


Disconnect from the TWC Wi-Fi and wait for up to a minute. Then try again using Wi-Fi from another provider or using mobile data.

You should be able to use RideConnect.




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