Welcome to Support
FAQ
DriveI can't find any available username
How do I change my email address?
How do I change my profile information?
How do I change my security code?
How do I setup a rideshare for my company?
How do I get started using RideConnect?
Is RideConnect for long distance rides?
Is it legal to use RideConnect to give rides?
What is the difference between green and orange contacts?
Can I carpool with RideConnect?
I'm not receiving the SMS to activate the app. How can I activate my phone?
During registration, I am unable to enter my security code confirmation
Can I really make money using RideConnect?
Can I use the same email address with two different RideConnect accounts?
How do I use two accounts on the same device?
Can I use RideConnect without an internet connection?
Can I use RideConnect on the web?
Can I use RideConnect on more than one phone using the same account?
Is RideConnect a taxi service?
If I drive using the RideConnect app, what is my relationship with RideConnect Inc?
Where all am I allowed to use RideConnect?
How do I connect with students that need a ride?
Can I split the cost of the ride with my rider/driver?
How can I use RideConnect to raise funds for charities?
Can I promote drivers to people who want a ride in there community?
Will I be charged when I send voice messages to other users through RideConnect?
I am interested in using RideConnect in my country/city/neighborhood. How we can cooperate?
What can I do with RideConnect?
I’m trying to be a driver on RideConnect. How do I get rides?
How do I establish my own clientele?
I drive for Uber. What advantage do I have with RideConnect?
With RideConnect, am I an employee or a contractor?
What type of insurance do I need to have when I drive using RideConnect?
Are there restrictions on who can drive with RideConnect?
What's a typical example of how I can use RideConnect to make money?
When I drive for RideConnect, what rate will I be charged on my income?
How much should I charge someone when they ask for a ride?
Am I required to charge riders?
I just want to give rides and get paid. Can I do that with RideConnect?
How do I reach customers with RideConnect?
As a driver, how do I use RideConnect rideshare channels?
How will I build my community if I just started driving?
Can I drive for multiple rideshare channels?
How do I know a fair amount to charge a rider?
How many years of driving experience do I need?
What can I do with RideConnect?
Is RideConnect like Uber/Lyft/Via etc.?
How much does it cost to get rides with RideConnect?
How do RideConnect communities work?
I just want a car to pick me up. Will RideConnect do that?
What is the purpose of my username?
What do I say in the message when I schedule a ride?
What are the privacy features available with RideConnect?
How do I add drivers to my community?
How do I join a rideshare channel?
Do I have to add drivers to my community to get a ride?
RideConnect Tips & Tricks for riders
| Watch our explainer video |
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RideConnect 1.2 (Apollo) Feature Highlights
 Hail a ride
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| Send a ride hail to all drivers in your rideshare channels, or the entire RideConnect ecosystem, who are within a set distance from you |
 Receive Ride Hails or Make Ride Offers
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| Receive ride hails from riders in your channels, or from the entire RideConnect ecosystem. Make offers on scheduled rides from the RideBoard. Make money by charging for rides. RideConnect does not charge fees per ride |
 Schedule a ride
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| Plan you rides ahead of time by scheduling them with specific drivers, your private community or within your rideshare channel |
 My Community
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| See who's in your rideshare community, block and mute individuals with whom you don't want to rideshare |
 Create Private Rideshare Channels
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| Create rideshare channels for your work colleagues, football league or meetup group or even customers. Keep them separate and rideshare with a purpose |
 Ride Tracking
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| Monitor your ride from the commencement to the pickup on to the drop off |
 Walkie-Talkie
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| Skip phone calls and instead talk to your rider or driver using the built in walkie-talkie during a ride |
 Privacy Settings
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| Choose which drivers or riders can see your scheduled rides or driver availability. Use a username and give yourself an alter ego. Block people in your community from ridesharing with you, or even block their network of ride sharers. Request background checks from drivers to vet them more thoroughly |
 Billing and Rates
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| Drivers and Riders can announce what they're willing to pay or charge for a ride on the RideBoard |
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Contact support via email. Replies within 1 - 4 hours |
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Chat with us live via Facebook Messenger. Replies within 1 hour |
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Step by Step checklist to getting started with RideConnect |
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Download RideConnect and see how it can benefit you | 
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