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Difference between revisions of "Welcome to Support"

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[[File:Banner.jpg|1000px|link=Highlights]]
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= [[File:Earth1.png|20px|link=]] FAQ =
  
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[[How do I use RideConnect? | Interactive Guide]]
  
{{ContactUs}}
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[[What can I do with RideConnect? | How does RideConnect work?]]
  
= [[File:Earth1.png|20px|link=]] General =
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[[Version_1.5_Release_Notes|Version 1.5 Release Notes]]
 
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[[Version 1.2 Release Notes]]
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[[Who we are]]
 
[[Who we are]]
  
 
[Http://just.rideconnect.it/now Download RideConnect]
 
[Http://just.rideconnect.it/now Download RideConnect]
 
[[What can I do with RideConnect? | How does RideConnect work?]]
 
  
 
----
 
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'''The free version of RideConnect can be downloaded today to solve your ride sharing needs and to create niche ride sharing services'''
  
[[I can't find any available username]]
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'''RideConnect is not a taxi service'''
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*[[How_do_I_join_a_rideshare_channel%3F|Search for Channels in your area]]
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*[[As_a_driver,_how_do_I_use_RideConnect_rideshare_channels%3F|or Create your own Channel]]
  
[[How do I change my email address?]]
 
  
[[How do I change my profile information?]]
 
  
[[How do I change my security code?]]
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'''{{#switchtablink: FAQ|RideConnect Tips & Tricks |Tips & Tricks}}'''
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[[I need a ride somewhere ...]]
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[[I'm not receiving the SMS to activate the app. How can I activate my phone?]]
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[[During registration, I am unable to enter my security code confirmation]]
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[[Can I really make money using RideConnect?]]
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[[Is my account private?]]
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[[Will I be charged when I send voice messages to other users through RideConnect?]]
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[[What can I do with RideConnect?]]
  
 
[[How do I setup a rideshare for my company?]]
 
[[How do I setup a rideshare for my company?]]
  
 
[[How do I get started using RideConnect?]]
 
[[How do I get started using RideConnect?]]
 
[[Is RideConnect for long distance rides?]]
 
  
 
[[Is it legal to use RideConnect to give rides?]]
 
[[Is it legal to use RideConnect to give rides?]]
  
[[Can I carpool with RideConnect?]]
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[[Where all am I allowed to use RideConnect?]]
  
[[I'm not receiving the SMS to activate the app. How can I activate my phone?]]
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[[Is RideConnect a taxi service?]]
  
[[During registration, I am unable to enter my security code confirmation]]
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[[If I drive using the RideConnect app, what is my relationship with RideConnect Inc?]]
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[[Can I promote drivers to people who want a ride in there community?]]
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[[I am interested in using RideConnect in my country/city/neighborhood. How we can cooperate?]]
  
[[Can I really make money using RideConnect?]]
 
  
 
[[Can I use the same email address with two different RideConnect accounts?]]
 
[[Can I use the same email address with two different RideConnect accounts?]]
  
[[Is my account private?]]
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[[Can I use RideConnect on more than one phone using the same account?]]
  
 
[[How do I use two accounts on the same device?]]
 
[[How do I use two accounts on the same device?]]
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[[Can I use RideConnect on the web?]]
 
[[Can I use RideConnect on the web?]]
  
[[Can I use RideConnect on more than one phone using the same account?]]
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[[Can I use the app without enabling location access?]]
  
[[Is RideConnect a taxi service?]]
 
  
[[If I drive using the RideConnect app, what is my relationship with RideConnect Inc?]]
+
[[I can't find any available username]]
  
[[Where all am I allowed to use RideConnect?]]
+
[[How do I change my email address?]]
  
[[I need a ride somewhere ...]]
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[[How do I change my profile information?]]
  
[[How do I connect with students that need a ride?]]
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[[How do I change my security code?]]
  
[[Can I split the cost of the ride with my rider/driver?]]
 
  
[[How can I use RideConnect to raise funds for charities?]]
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[[Can I carpool with RideConnect?]]
  
[[Can I promote drivers to people who want a ride in there community?]]
+
[[How do I connect with students that need a ride?]]
  
[[Will I be charged when I send voice messages to other users through RideConnect?]]
+
[[Is RideConnect for long distance rides?]]
  
[[I am interested in using RideConnect in my country/city/neighborhood. How we can cooperate?]]
+
[[Can I split the cost of the ride with my rider/driver?]]
  
[[Can I use the app without enabling location access?]]
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[[How can I use RideConnect to raise funds for charities?]]
  
 
[[Known Issues]]
 
[[Known Issues]]
  
{{#switchtablink: Riders|RideConnect Tips & Tricks for riders|Tips & Tricks}}
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= [[File:GearShifter.png|20px|link=]] Drivers =
 
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= [[File:GearShifter.png|20px|link=]] Driver =
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[Http://just.rideconnect.it/now Download RideConnect]
 
[Http://just.rideconnect.it/now Download RideConnect]
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{{#switchtablink: Drive|RideConnect Tips & Tricks for Drivers|Tips & Tricks}}
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[[I drive for Uber. What advantage do I have with RideConnect?]]
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[[I’m trying to be a driver on RideConnect. How do I get rides?]]
 
[[I’m trying to be a driver on RideConnect. How do I get rides?]]
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[[As a driver, how do I use RideConnect rideshare channels?]]
  
 
[[How do I establish my own clientele?]]
 
[[How do I establish my own clientele?]]
  
[[How do I get paid?]]
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[[Can I drive for multiple rideshare channels?]]
  
[[I drive for Uber. What advantage do I have with RideConnect?]]
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[[Surrogate_rides|How do I schedule a ride for my riders]]
  
[[With RideConnect, am I an employee or a contractor?]]
 
  
 
[[What type of insurance do I need to have when I drive using RideConnect?]]
 
[[What type of insurance do I need to have when I drive using RideConnect?]]
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[[Are there restrictions on who can drive with RideConnect?]]
 
[[Are there restrictions on who can drive with RideConnect?]]
  
[[What's a typical example of how I can use RideConnect to make money?]]
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[[Will I need a special permit to drive?]]
  
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[[How many years of driving experience do I need?]]
  
[[When I drive for RideConnect, what rate will I be charged on my income?]]
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[[With RideConnect, am I an employee or a contractor?]]
  
[[How much should I charge someone when they ask for a ride?]]
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[[How do I get paid?]]
  
[[Am I required to charge riders?]]
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[[How much do I pay you?]]
  
[[I just want to give rides and get paid. Can I do that with RideConnect?]]
 
  
[[How do I reach customers with RideConnect?]]
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[[What's a typical example of how I can use RideConnect to make money?]]
  
[[As a driver, how do I use RideConnect private rideshare communities?]]
 
  
[[How will I build my community if I just started driving?]]
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[[Am I required to charge riders?]]
  
[[Can I drive for multiple communities?]]
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[[How much should I charge someone when they ask for a ride?]]
  
 
[[How do I know a fair amount to charge a rider?]]
 
[[How do I know a fair amount to charge a rider?]]
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[[I just want to give rides and get paid. Can I do that with RideConnect?]]
  
 
[[How much money can I make?]]
 
[[How much money can I make?]]
  
[[How many years of driving experience do I need?]]
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[[When I drive for RideConnect, what rate will I be charged on my income?]]
 
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[[How will I receive payment?]]
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[[Will I need a special permit to drive?]]
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[[How much do I pay you?]]
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[[Known Issues]]
 
[[Known Issues]]
  
{{#switchtablink: Riders|RideConnect Tips & Tricks for riders|Tips & Tricks}}
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= [[File:Team.png|20px|link=]] Riders =
 
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= [[File:Team.png|20px|link=]] Rider =
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[Http://just.rideconnect.it/now Download RideConnect]
 
[Http://just.rideconnect.it/now Download RideConnect]
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{{#switchtablink: Ride|RideConnect Tips & Tricks for riders|Tips & Tricks}}
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[[Is RideConnect like Uber? | Is RideConnect like Uber/Lyft/Via etc.?]]
 
[[Is RideConnect like Uber? | Is RideConnect like Uber/Lyft/Via etc.?]]
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[[How much does it cost to get rides with RideConnect?]]  
 
[[How much does it cost to get rides with RideConnect?]]  
 
[[Does RideConnect offer any promotions, discounts or free rides?]]
 
  
 
[[How do RideConnect communities work?]]
 
[[How do RideConnect communities work?]]
  
 
[[I just want a car to pick me up. Will RideConnect do that?]]
 
[[I just want a car to pick me up. Will RideConnect do that?]]
 
[[I sent a ride request but no drivers responded. What do I do now?]]
 
 
[[I scheduled my ride but no one has offered me a ride. What do I do now?]]
 
  
 
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[[What is the handle in my profile?]]
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[[What is the purpose of my username?]]
  
 
[[What do I say in the message when I schedule a ride?]]
 
[[What do I say in the message when I schedule a ride?]]
 
[[What if I don't want to share any of my information?]]
 
  
 
[[What are the privacy features available with RideConnect?]]
 
[[What are the privacy features available with RideConnect?]]
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[[How do I add drivers to my community?]]
 
[[How do I add drivers to my community?]]
  
[[How do I join a private rideshare community?]]
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[[How do I join a rideshare channel?]]
  
 
[[Do I have to add drivers to my community to get a ride?]]
 
[[Do I have to add drivers to my community to get a ride?]]
  
 
[[Known Issues]]
 
[[Known Issues]]
 
{{#switchtablink: Riders|RideConnect Tips & Tricks for riders|Tips & Tricks}}
 
  
  
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{{Current Feature List}}
 
{{Current Feature List}}
  
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{{ContactUs}}
  
  
 
{{Ask|{{fullurl:{{PAGENAMEE}}}}}}
 
{{Ask|{{fullurl:{{PAGENAMEE}}}}}}
 
[[Category: 1.0-Apollo]]
 
[[Category: 1.0-Apollo]]

Revision as of 00:08, 25 August 2019

[edit]

Interactive Guide

How does RideConnect work?

Version 1.5 Release Notes

Who we are

Download RideConnect


The free version of RideConnect can be downloaded today to solve your ride sharing needs and to create niche ride sharing services

RideConnect is not a taxi service


RideConnect Tips & Tricks


I need a ride somewhere ...

I'm not receiving the SMS to activate the app. How can I activate my phone?

During registration, I am unable to enter my security code confirmation

Can I really make money using RideConnect?

Is my account private?

Will I be charged when I send voice messages to other users through RideConnect?


What can I do with RideConnect?

How do I setup a rideshare for my company?

How do I get started using RideConnect?

Is it legal to use RideConnect to give rides?

Where all am I allowed to use RideConnect?

Is RideConnect a taxi service?

If I drive using the RideConnect app, what is my relationship with RideConnect Inc?

Can I promote drivers to people who want a ride in there community?

I am interested in using RideConnect in my country/city/neighborhood. How we can cooperate?


Can I use the same email address with two different RideConnect accounts?

Can I use RideConnect on more than one phone using the same account?

How do I use two accounts on the same device?

Can I use RideConnect without an internet connection?

Can I use RideConnect on the web?

Can I use the app without enabling location access?


I can't find any available username

How do I change my email address?

How do I change my profile information?

How do I change my security code?


Can I carpool with RideConnect?

How do I connect with students that need a ride?

Is RideConnect for long distance rides?

Can I split the cost of the ride with my rider/driver?

How can I use RideConnect to raise funds for charities?

Known Issues


Watch our explainer video



RideConnect is the go-to smartphone platform with which you can create your own rideshare, hail a ride or develop private rideshare communities.


This means that anyone can setup their own car service company, order car service, schedule rides and much much more from one app.


Read More ...



RideConnect 1.6 (Apollo) Feature Highlights

24-hours.png Schedule rides and plan travel
Request a ride with drivers in the community and channel by scheduling them ahead of time, or sending a ride hail
004-phone-book.png Source phone book contacts into the rideshare community
For maximum privacy, drivers and riders can control their relationship by using their phone book to automatically generate their rideshare network. Riders and drivers can easily remove someone from a their community by simply deleting the phone number associated with the person
Qr.png Use channels to extend the rideshare to people outside the private community
Reach more customers by creating an opt-in channel. With a channel code, anyone can join and request rides with drivers from their service provider. Riders and other users can promote a channel by freely sharing the code with their community
Checked.png Manage the community and block anyone who shouldn't be ridesharing within it
Keep the quality of the rideshare community high by blocking users, thereby keeping them from sharing rides within the community
Calendar.png Snooze scheduled rides
When riders have scheduled rides with a driver, the driver can snooze them so that they will be reminded about the ride in time. This way the driver can prioritize rides and be more effective
Handshake.png Negotiate and confirm rides with the in app communicator
The road to a better ride sharing experience is when the rider and driver can speak to one another using the in-built communicator to discuss the ride, rates, timing, destination and other details before agreeing to the ride
Pricing.png Indicate the cash fare for the ride
Drivers can charge an appropriate fare for the rides they give and get paid by the rider in cash. Riders can review ride offers from multiple drivers, compare the cash fare being charged directly to them and choose the best deal for their needs
Promotion.png Promote drivers within the community
When a rider extends and expands their own community of riders, the service providers that they favor will be available to them and can be scheduled for ride
Invoice.png Review ride history
Drivers and riders can review the history of their rides, how much was paid and other details
006-group.png Schedule rides on behalf of customers
Drivers can assist their customers by setting up the ride details on their behalf, thereby making their service more accessible and convenient
Curriculum.png Visually review the ride before making an offer
Drivers can review the details of a ride request from a rider before making an offer
Mapandpin.png Track the progress of the ride
  1. Drivers can track the pickup location of their rider in real time. If the rider has to move from their original pickup location, the app updates the rider so that there are no missed connections
  2. Riders can track their drivers when they are en route during a ride
  3. Driver and riders can send voice messages to one another in-app during the ride to confirm the pickup location and vehicle identification


Email1.png Contact support via email. Replies within 1 - 4 hours
Chat1.png Chat with us live via Facebook Messenger. Replies within 1 hour
Checklist.png Step by Step checklist to getting started with RideConnect


Download.png Download RideConnect and see how it can benefit you
Twitter.png Tweet this page