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Difference between revisions of "Welcome to Support"

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[[File:Banner.jpg|1000px|link=Highlights]]
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= [[File:Earth1.png|20px|link=]] FAQ =
  
 +
[[How do I use RideConnect? | Interactive Guide]]
  
{{ContactUs}}
+
[[What can I do with RideConnect? | How does RideConnect work?]]
  
= [[File:Team.png|20px|link=]] Rider =
+
[[Version_1.5_Release_Notes|Version 1.5 Release Notes]]
 +
 
 +
[[Who we are]]
  
 
[Http://just.rideconnect.it/now Download RideConnect]
 
[Http://just.rideconnect.it/now Download RideConnect]
 
[[What can I do with RideConnect?]]
 
  
 
----
 
----
 +
'''The free version of RideConnect can be downloaded today to solve your ride sharing needs and to create niche ride sharing services'''
  
[[Is RideConnect like Uber? | Is RideConnect like Uber/Lyft/Via etc.?]]
+
'''RideConnect is not a taxi service'''
 +
*[[How_do_I_join_a_rideshare_channel%3F|Search for Channels in your area]]
 +
*[[As_a_driver,_how_do_I_use_RideConnect_rideshare_channels%3F|or Create your own Channel]]
  
[[Where can I use RideConnect?]]
 
  
[[How much does it cost to get rides with RideConnect?]]
 
  
[[Does RideConnect offer any promotions, discounts or free rides?]]
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'''{{#switchtablink: FAQ|RideConnect Tips & Tricks |Tips & Tricks}}'''
  
[[How do RideConnect communities work?]]
 
  
[[I just want a car to pick me up. Will RideConnect do that?]]
 
  
[[I sent a ride request but no drivers responded. What do I do now?]]
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[[I need a ride somewhere ...]]
  
[[I scheduled my ride but no one has offered me a ride. What do I do now?]]
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[[I'm not receiving the SMS to activate the app. How can I activate my phone?]]
  
----
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[[During registration, I am unable to enter my security code confirmation]]
  
[[What is the handle in my profile?]]
+
[[Can I really make money using RideConnect?]]
  
[[What do I say in the message when I schedule a ride?]]
+
[[Is my account private?]]
  
[[What if I don't want to share any of my information?]]
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[[Will I be charged when I send voice messages to other users through RideConnect?]]
  
[[What are the privacy features available with RideConnect?]]
 
  
[[How do I add drivers to my community?]]
+
[[What can I do with RideConnect?]]
  
[[How do I join a private rideshare community?]]
+
[[How do I setup a rideshare for my company?]]
  
[[Do I have to add drivers to my community to get a ride?]]
+
[[How do I get started using RideConnect?]]
  
[[Known Issues]]
+
[[Is it legal to use RideConnect to give rides?]]
  
{{#switchtablink: Riders|RideConnect Tips & Tricks for riders|Tips & Tricks}}
+
[[Where all am I allowed to use RideConnect?]]
  
= [[File:GearShifter.png|20px|link=]] Driver =
+
[[Is RideConnect a taxi service?]]
  
[Http://just.rideconnect.it/now Download RideConnect]
+
[[If I drive using the RideConnect app, what is my relationship with RideConnect Inc?]]
  
[[What can I do with RideConnect?]]
+
[[Can I promote drivers to people who want a ride in there community?]]
  
-----
+
[[I am interested in using RideConnect in my country/city/neighborhood. How we can cooperate?]]
  
[[I’m trying to be a driver on RideConnect. How do I get rides?]]
 
  
[[How do I establish my own clientele?]]
+
[[Can I use the same email address with two different RideConnect accounts?]]
  
[[How do I get paid?]]
+
[[Can I use RideConnect on more than one phone using the same account?]]
  
[[I drive for Uber. What advantage do I have with RideConnect?]]
+
[[How do I use two accounts on the same device?]]
  
[[With RideConnect, am I an employee or a contractor?]]
+
[[Can I use RideConnect without an internet connection?]]
  
[[What type of insurance do I need to have when I drive using RideConnect?]]
+
[[Can I use RideConnect on the web?]]
  
[[Are there restrictions on who can drive with RideConnect?]]
+
[[Can I use the app without enabling location access?]]
  
[[What's a typical example of how I can use RideConnect to make money?]]
 
  
 +
[[I can't find any available username]]
  
[[When I drive for RideConnect, what rate will I be charged on my income?]]
+
[[How do I change my email address?]]
  
[[How much should I charge someone when they ask for a ride?]]
+
[[How do I change my profile information?]]
  
[[Am I required to charge riders?]]
+
[[How do I change my security code?]]
  
[[I just want to give rides and get paid. Can I do that with RideConnect?]]
 
  
[[How do I reach customers with RideConnect?]]
+
[[Can I carpool with RideConnect?]]
  
[[As a driver, how do I use RideConnect private rideshare communities?]]
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[[How do I connect with students that need a ride?]]
  
[[How will I build my community if I just started driving?]]
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[[Is RideConnect for long distance rides?]]
  
[[Can I drive for multiple communities?]]
+
[[Can I split the cost of the ride with my rider/driver?]]
  
[[How do I know a fair amount to charge a rider?]]
+
[[How can I use RideConnect to raise funds for charities?]]
  
[[How much money can I make?]]
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[[Known Issues]]
  
[[How many years of driving experience do I need?]]
+
= [[File:GearShifter.png|20px|link=]] Drivers =
  
[[How will I receive payment?]]
+
[Http://just.rideconnect.it/now Download RideConnect]
  
[[Will I need a special permit to drive?]]
+
[[What can I do with RideConnect?]]
  
[[How much do I pay you?]]
+
-----
  
[[Known Issues]]
+
{{#switchtablink: Drive|RideConnect Tips & Tricks for Drivers|Tips & Tricks}}
  
{{#switchtablink: Riders|RideConnect Tips & Tricks for riders|Tips & Tricks}}
 
  
 +
[[I drive for Uber. What advantage do I have with RideConnect?]]
  
= [[File:Earth1.png|20px|link=]] General =
 
  
[[Version 1.2 Release Notes]]
+
[[I’m trying to be a driver on RideConnect. How do I get rides?]]
  
[[Who we are]]
+
[[As a driver, how do I use RideConnect rideshare channels?]]
  
[Http://just.rideconnect.it/now Download RideConnect]
+
[[How do I establish my own clientele?]]
  
[[What can I do with RideConnect? | How does RideConnect work?]]
+
[[Can I drive for multiple rideshare channels?]]
  
----
+
[[Surrogate_rides|How do I schedule a ride for my riders]]
  
[[I can't find any available username]]
 
  
[[How do I change my email address?]]
+
[[What type of insurance do I need to have when I drive using RideConnect?]]
  
[[How do I change my profile information?]]
+
[[Are there restrictions on who can drive with RideConnect?]]
  
[[How do I change my security code?]]
+
[[Will I need a special permit to drive?]]
  
[[How do I setup a rideshare for my company?]]
+
[[How many years of driving experience do I need?]]
  
[[How do I get started using RideConnect?]]
+
[[With RideConnect, am I an employee or a contractor?]]
  
[[Is RideConnect for long distance rides?]]
+
[[How do I get paid?]]
  
[[Is it legal to use RideConnect to give rides?]]
+
[[How much do I pay you?]]
  
[[Can I carpool with RideConnect?]]
 
  
[[I'm not receiving the SMS to activate the app. How can I activate my phone?]]
+
[[What's a typical example of how I can use RideConnect to make money?]]
  
[[During registration, I am unable to enter my security code confirmation]]
 
  
[[Can I really make money using RideConnect?]]
+
[[Am I required to charge riders?]]
  
[[Can I use the same email address with two different RideConnect accounts?]]
+
[[How much should I charge someone when they ask for a ride?]]
  
[[Is my account private?]]
+
[[How do I know a fair amount to charge a rider?]]
  
[[How do I use two accounts on the same device?]]
+
[[I just want to give rides and get paid. Can I do that with RideConnect?]]
  
[[Can I use RideConnect without an internet connection?]]
+
[[How much money can I make?]]
  
[[Can I use RideConnect on the web?]]
+
[[When I drive for RideConnect, what rate will I be charged on my income?]]
  
[[Can I use RideConnect on more than one phone using the same account?]]
+
[[Known Issues]]
  
[[Is RideConnect a taxi service?]]
+
= [[File:Team.png|20px|link=]] Riders =
  
[[If I drive using the RideConnect app, what is my relationship with RideConnect Inc?]]
+
[Http://just.rideconnect.it/now Download RideConnect]
  
[[Where all am I allowed to use RideConnect?]]
+
[[What can I do with RideConnect?]]
  
[[I need a ride somewhere ...]]
+
----
  
[[How do I connect with students that need a ride?]]
+
{{#switchtablink: Ride|RideConnect Tips & Tricks for riders|Tips & Tricks}}
  
[[Can I split the cost of the ride with my rider/driver?]]
 
  
[[How can I use RideConnect to raise funds for charities?]]
 
  
[[Can I promote drivers to people who want a ride in there community?]]
+
[[Is RideConnect like Uber? | Is RideConnect like Uber/Lyft/Via etc.?]]
  
[[Will I be charged when I send voice messages to other users through RideConnect?]]
+
[[Where can I use RideConnect?]]
  
[[I am interested in using RideConnect in my country/city/neighborhood. How we can cooperate?]]
+
[[How much does it cost to get rides with RideConnect?]]  
  
[[Can I use the app without enabling location access?]]
+
[[How do RideConnect communities work?]]
  
[[Known Issues]]
+
[[I just want a car to pick me up. Will RideConnect do that?]]
  
{{#switchtablink: Riders|RideConnect Tips & Tricks for riders|Tips & Tricks}}
+
----
 +
 
 +
[[What is the purpose of my username?]]
 +
 
 +
[[What do I say in the message when I schedule a ride?]]
 +
 
 +
[[What are the privacy features available with RideConnect?]]
 +
 
 +
[[How do I add drivers to my community?]]
 +
 
 +
[[How do I join a rideshare channel?]]
 +
 
 +
[[Do I have to add drivers to my community to get a ride?]]
 +
 
 +
[[Known Issues]]
  
  
Line 208: Line 213:
 
{{Current Feature List}}
 
{{Current Feature List}}
  
 +
 +
{{ContactUs}}
  
  
 
{{Ask|{{fullurl:{{PAGENAMEE}}}}}}
 
{{Ask|{{fullurl:{{PAGENAMEE}}}}}}
 
[[Category: 1.0-Apollo]]
 
[[Category: 1.0-Apollo]]

Revision as of 00:08, 25 August 2019

[edit]

Interactive Guide

How does RideConnect work?

Version 1.5 Release Notes

Who we are

Download RideConnect


The free version of RideConnect can be downloaded today to solve your ride sharing needs and to create niche ride sharing services

RideConnect is not a taxi service


RideConnect Tips & Tricks


I need a ride somewhere ...

I'm not receiving the SMS to activate the app. How can I activate my phone?

During registration, I am unable to enter my security code confirmation

Can I really make money using RideConnect?

Is my account private?

Will I be charged when I send voice messages to other users through RideConnect?


What can I do with RideConnect?

How do I setup a rideshare for my company?

How do I get started using RideConnect?

Is it legal to use RideConnect to give rides?

Where all am I allowed to use RideConnect?

Is RideConnect a taxi service?

If I drive using the RideConnect app, what is my relationship with RideConnect Inc?

Can I promote drivers to people who want a ride in there community?

I am interested in using RideConnect in my country/city/neighborhood. How we can cooperate?


Can I use the same email address with two different RideConnect accounts?

Can I use RideConnect on more than one phone using the same account?

How do I use two accounts on the same device?

Can I use RideConnect without an internet connection?

Can I use RideConnect on the web?

Can I use the app without enabling location access?


I can't find any available username

How do I change my email address?

How do I change my profile information?

How do I change my security code?


Can I carpool with RideConnect?

How do I connect with students that need a ride?

Is RideConnect for long distance rides?

Can I split the cost of the ride with my rider/driver?

How can I use RideConnect to raise funds for charities?

Known Issues


Watch our explainer video



RideConnect is the go-to smartphone platform with which you can create your own rideshare, hail a ride or develop private rideshare communities.


This means that anyone can setup their own car service company, order car service, schedule rides and much much more from one app.


Read More ...



RideConnect 1.6 (Apollo) Feature Highlights

24-hours.png Schedule rides and plan travel
Request a ride with drivers in the community and channel by scheduling them ahead of time, or sending a ride hail
004-phone-book.png Source phone book contacts into the rideshare community
For maximum privacy, drivers and riders can control their relationship by using their phone book to automatically generate their rideshare network. Riders and drivers can easily remove someone from a their community by simply deleting the phone number associated with the person
Qr.png Use channels to extend the rideshare to people outside the private community
Reach more customers by creating an opt-in channel. With a channel code, anyone can join and request rides with drivers from their service provider. Riders and other users can promote a channel by freely sharing the code with their community
Checked.png Manage the community and block anyone who shouldn't be ridesharing within it
Keep the quality of the rideshare community high by blocking users, thereby keeping them from sharing rides within the community
Calendar.png Snooze scheduled rides
When riders have scheduled rides with a driver, the driver can snooze them so that they will be reminded about the ride in time. This way the driver can prioritize rides and be more effective
Handshake.png Negotiate and confirm rides with the in app communicator
The road to a better ride sharing experience is when the rider and driver can speak to one another using the in-built communicator to discuss the ride, rates, timing, destination and other details before agreeing to the ride
Pricing.png Indicate the cash fare for the ride
Drivers can charge an appropriate fare for the rides they give and get paid by the rider in cash. Riders can review ride offers from multiple drivers, compare the cash fare being charged directly to them and choose the best deal for their needs
Promotion.png Promote drivers within the community
When a rider extends and expands their own community of riders, the service providers that they favor will be available to them and can be scheduled for ride
Invoice.png Review ride history
Drivers and riders can review the history of their rides, how much was paid and other details
006-group.png Schedule rides on behalf of customers
Drivers can assist their customers by setting up the ride details on their behalf, thereby making their service more accessible and convenient
Curriculum.png Visually review the ride before making an offer
Drivers can review the details of a ride request from a rider before making an offer
Mapandpin.png Track the progress of the ride
  1. Drivers can track the pickup location of their rider in real time. If the rider has to move from their original pickup location, the app updates the rider so that there are no missed connections
  2. Riders can track their drivers when they are en route during a ride
  3. Driver and riders can send voice messages to one another in-app during the ride to confirm the pickup location and vehicle identification


Email1.png Contact support via email. Replies within 1 - 4 hours
Chat1.png Chat with us live via Facebook Messenger. Replies within 1 hour
Checklist.png Step by Step checklist to getting started with RideConnect


Download.png Download RideConnect and see how it can benefit you
Twitter.png Tweet this page