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Difference between revisions of "Welcome to Support"

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[[File:Banner.jpg|1000px|link=Highlights]]
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= [[File:Earth1.png|20px|link=]] FAQ =
  
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[[Version 1.2 Release Notes]]
  
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[[Who we are]]
  
<div class="mw-collapsible mw-collapsed" style="color:red;">RideConnect is the best mobile ride sharing and ride hailing platform for riders and drivers.
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[Http://just.rideconnect.it/now Download RideConnect]
  
<div class="mw-collapsible-content">With RideConnect, commercial drivers, or anyone, can quickly setup their own rideshare business and start providing transportation services to their customers.
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[[What can I do with RideConnect? | How does RideConnect work?]]
  
Find out more about RideConnect, how you can use it as a driver or as a rider. See how you can get rides on the platform - all on this site.
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----
  
If you have encountered a technical issue, be sure to send us a support email with sufficient details so that someone from our dev team can reach out to you.
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[[I can't find any available username]]
  
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[[How do I change my email address?]]
  
</div></div>
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[[How do I change my profile information?]]
  
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[[How do I change my security code?]]
  
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[[How do I setup a rideshare for my company?]]
  
{{ContactUs}}
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[[How do I get started using RideConnect?]]
  
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[[Is RideConnect for long distance rides?]]
  
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[[Is it legal to use RideConnect to give rides?]]
  
= [[File:Team.png|20px|link=]] Rider =
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[[Can I carpool with RideConnect?]]
  
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[[I'm not receiving the SMS to activate the app. How can I activate my phone?]]
  
[[Known Issues]]
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[[During registration, I am unable to enter my security code confirmation]]
  
{{#switchtablink: Riders|RideConnect Tips & Tricks for riders|Tips & Tricks}}
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[[Can I really make money using RideConnect?]]
  
[Http://tosto.re/RideConnect Download RideConnect]
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[[Can I use the same email address with two different RideConnect accounts?]]
  
[[What can I do with RideConnect?]]
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[[Is my account private?]]
  
[[Is RideConnect like Uber?]]
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[[How do I use two accounts on the same device?]]
  
[[What is the handle in my profile?]]
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[[Can I use RideConnect without an internet connection?]]
  
[[What do I say in the message when I schedule a ride?]]
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[[Can I use RideConnect on the web?]]
  
[[What if I don't want to share any of my information?]]
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[[Can I use RideConnect on more than one phone using the same account?]]
  
[[What are the privacy features available with RideConnect?]]
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[[Is RideConnect a taxi service?]]
  
[[Where can I use RideConnect?]]
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[[If I drive using the RideConnect app, what is my relationship with RideConnect Inc?]]
  
[[How much does it cost to get rides with RideConnect?]]  
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[[Where all am I allowed to use RideConnect?]]
  
[[Does RideConnect offer any promotions, discounts or free rides?]]
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[[I need a ride somewhere ...]]
  
[[How do RideConnect communities work?]]
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[[How do I connect with students that need a ride?]]
  
[[How do I add drivers to my community?]]
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[[Can I split the cost of the ride with my rider/driver?]]
  
[[How do I join a private rideshare community?]]
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[[How can I use RideConnect to raise funds for charities?]]
  
[[Do I have to add drivers to my community to get a ride?]]
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[[Can I promote drivers to people who want a ride in there community?]]
  
[[I just want a car to pick me up. Will RideConnect do that?]]
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[[Will I be charged when I send voice messages to other users through RideConnect?]]
  
[[I sent a ride request but no drivers responded. What do I do now?]]
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[[I am interested in using RideConnect in my country/city/neighborhood. How we can cooperate?]]
  
[[I scheduled my ride but no one has offered me a ride. What do I do now?]]
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[[Can I use the app without enabling location access?]]
  
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[[Known Issues]]
  
= [[File:GearShifter.png|20px|link=]] Driver =
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{{#switchtablink: FAQ|RideConnect Tips & Tricks |Tips & Tricks}}
  
[[Known Issues]]
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= [[File:GearShifter.png|20px|link=]] Drive =
  
{{#switchtablink: Drivers|RideConnect Tips & Tricks for drivers|Tips & Tricks}}
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[Http://just.rideconnect.it/now Download RideConnect]
  
[Http://tosto.re/RideConnect Download RideConnect]
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[[What can I do with RideConnect?]]
 +
 
 +
-----
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[[I’m trying to be a driver on RideConnect. How do I get rides?]]
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[[How do I establish my own clientele?]]
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[[How do I get paid?]]
  
 
[[I drive for Uber. What advantage do I have with RideConnect?]]
 
[[I drive for Uber. What advantage do I have with RideConnect?]]
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[[What type of insurance do I need to have when I drive using RideConnect?]]
 
[[What type of insurance do I need to have when I drive using RideConnect?]]
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[[Are there restrictions on who can drive with RideConnect?]]
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[[What's a typical example of how I can use RideConnect to make money?]]
  
 
[[When I drive for RideConnect, what rate will I be charged on my income?]]
 
[[When I drive for RideConnect, what rate will I be charged on my income?]]
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[[Am I required to charge riders?]]
 
[[Am I required to charge riders?]]
 
[[Are there restrictions on who can drive with RideConnect?]]
 
  
 
[[I just want to give rides and get paid. Can I do that with RideConnect?]]
 
[[I just want to give rides and get paid. Can I do that with RideConnect?]]
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[[How do I reach customers with RideConnect?]]
 
[[How do I reach customers with RideConnect?]]
  
[[As a driver, how do I use RideConnect private rideshare communities?]]
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[[As a driver, how do I use RideConnect rideshare channels?]]
  
[[What's a typical example of how I can use RideConnect to make money?]]
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[[How will I build my community if I just started driving?]]
  
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[[Can I drive for multiple rideshare channels?]]
  
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[[How do I know a fair amount to charge a rider?]]
  
= [[File:Earth1.png|20px|link=]] Other =
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[[How much money can I make?]]
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[[How many years of driving experience do I need?]]
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[[How will I receive payment?]]
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[[Will I need a special permit to drive?]]
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[[How much do I pay you?]]
  
 
[[Known Issues]]
 
[[Known Issues]]
  
{{#switchtablink: Others|RideConnect Tips & Tricks|Tips & Tricks}}
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{{#switchtablink: Drive|RideConnect Tips & Tricks for Drivers|Tips & Tricks}}
  
[Http://tosto.re/RideConnect Download RideConnect]
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= [[File:Team.png|20px|link=]] Ride =
 +
 
 +
[Http://just.rideconnect.it/now Download RideConnect]
  
 
[[What can I do with RideConnect?]]
 
[[What can I do with RideConnect?]]
  
[[How do I setup a rideshare for my company?]]
+
----
  
[[Is RideConnect for long distance rides?]]
+
[[Is RideConnect like Uber? | Is RideConnect like Uber/Lyft/Via etc.?]]
  
[[Is it legal to use RideConnect to give rides?]]
+
[[Where can I use RideConnect?]]
  
[[Can I carpool with RideConnect?]]
+
[[How much does it cost to get rides with RideConnect?]]  
  
 +
[[Does RideConnect offer any promotions, discounts or free rides?]]
 +
 +
[[How do RideConnect communities work?]]
 +
 +
[[I just want a car to pick me up. Will RideConnect do that?]]
 +
 +
[[I sent a ride request but no drivers responded. What do I do now?]]
 +
 +
[[I scheduled my ride but no one has offered me a ride. What do I do now?]]
 +
 +
----
 +
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[[What is the purpose of my username?]]
 +
 +
[[What do I say in the message when I schedule a ride?]]
 +
 +
[[What if I don't want to share any of my information?]]
 +
 +
[[What are the privacy features available with RideConnect?]]
 +
 +
[[How do I add drivers to my community?]]
 +
 +
[[How do I join a rideshare channel?]]
 +
 +
[[Do I have to add drivers to my community to get a ride?]]
 +
 +
[[Known Issues]]
 +
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{{#switchtablink: Ride|RideConnect Tips & Tricks for riders|Tips & Tricks}}
  
  
 
<headertabs />
 
<headertabs />
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{| class="wikitable"
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| <div align="center"><youtube width=300>ktjXy150yMU&t=14s</youtube></div>
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|-
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! style="text-align:center;" | Watch our explainer video
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|}
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 +
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<div class="mw-collapsible mw-collapsed" style="color:red;">RideConnect is the go-to smartphone platform with which you can create your own rideshare, hail a ride or develop private rideshare communities.
 +
 +
 +
<div class="mw-collapsible-content">This means that anyone can setup their own car service company, order car service, schedule rides and much much more from one app. 
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[[Highlights|Read More ...]]
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</div></div>
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{{Current Feature List}}
 
{{Current Feature List}}
  
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{{ContactUs}}
  
  
 
{{Ask|{{fullurl:{{PAGENAMEE}}}}}}
 
{{Ask|{{fullurl:{{PAGENAMEE}}}}}}
 
[[Category: 1.0-Apollo]]
 
[[Category: 1.0-Apollo]]

Revision as of 00:51, 3 January 2018

[edit]

Version 1.2 Release Notes

Who we are

Download RideConnect

How does RideConnect work?


I can't find any available username

How do I change my email address?

How do I change my profile information?

How do I change my security code?

How do I setup a rideshare for my company?

How do I get started using RideConnect?

Is RideConnect for long distance rides?

Is it legal to use RideConnect to give rides?

Can I carpool with RideConnect?

I'm not receiving the SMS to activate the app. How can I activate my phone?

During registration, I am unable to enter my security code confirmation

Can I really make money using RideConnect?

Can I use the same email address with two different RideConnect accounts?

Is my account private?

How do I use two accounts on the same device?

Can I use RideConnect without an internet connection?

Can I use RideConnect on the web?

Can I use RideConnect on more than one phone using the same account?

Is RideConnect a taxi service?

If I drive using the RideConnect app, what is my relationship with RideConnect Inc?

Where all am I allowed to use RideConnect?

I need a ride somewhere ...

How do I connect with students that need a ride?

Can I split the cost of the ride with my rider/driver?

How can I use RideConnect to raise funds for charities?

Can I promote drivers to people who want a ride in there community?

Will I be charged when I send voice messages to other users through RideConnect?

I am interested in using RideConnect in my country/city/neighborhood. How we can cooperate?

Can I use the app without enabling location access?

Known Issues

RideConnect Tips & Tricks


Watch our explainer video



RideConnect is the go-to smartphone platform with which you can create your own rideshare, hail a ride or develop private rideshare communities.


This means that anyone can setup their own car service company, order car service, schedule rides and much much more from one app.


Read More ...



RideConnect 1.6 (Apollo) Feature Highlights

24-hours.png Schedule rides and plan travel
Request a ride with drivers in the community and channel by scheduling them ahead of time, or sending a ride hail
004-phone-book.png Source phone book contacts into the rideshare community
For maximum privacy, drivers and riders can control their relationship by using their phone book to automatically generate their rideshare network. Riders and drivers can easily remove someone from a their community by simply deleting the phone number associated with the person
Qr.png Use channels to extend the rideshare to people outside the private community
Reach more customers by creating an opt-in channel. With a channel code, anyone can join and request rides with drivers from their service provider. Riders and other users can promote a channel by freely sharing the code with their community
Checked.png Manage the community and block anyone who shouldn't be ridesharing within it
Keep the quality of the rideshare community high by blocking users, thereby keeping them from sharing rides within the community
Calendar.png Snooze scheduled rides
When riders have scheduled rides with a driver, the driver can snooze them so that they will be reminded about the ride in time. This way the driver can prioritize rides and be more effective
Handshake.png Negotiate and confirm rides with the in app communicator
The road to a better ride sharing experience is when the rider and driver can speak to one another using the in-built communicator to discuss the ride, rates, timing, destination and other details before agreeing to the ride
Pricing.png Indicate the cash fare for the ride
Drivers can charge an appropriate fare for the rides they give and get paid by the rider in cash. Riders can review ride offers from multiple drivers, compare the cash fare being charged directly to them and choose the best deal for their needs
Promotion.png Promote drivers within the community
When a rider extends and expands their own community of riders, the service providers that they favor will be available to them and can be scheduled for ride
Invoice.png Review ride history
Drivers and riders can review the history of their rides, how much was paid and other details
006-group.png Schedule rides on behalf of customers
Drivers can assist their customers by setting up the ride details on their behalf, thereby making their service more accessible and convenient
Curriculum.png Visually review the ride before making an offer
Drivers can review the details of a ride request from a rider before making an offer
Mapandpin.png Track the progress of the ride
  1. Drivers can track the pickup location of their rider in real time. If the rider has to move from their original pickup location, the app updates the rider so that there are no missed connections
  2. Riders can track their drivers when they are en route during a ride
  3. Driver and riders can send voice messages to one another in-app during the ride to confirm the pickup location and vehicle identification


Email1.png Contact support via email. Replies within 1 - 4 hours
Chat1.png Chat with us live via Facebook Messenger. Replies within 1 hour
Checklist.png Step by Step checklist to getting started with RideConnect


Download.png Download RideConnect and see how it can benefit you
Twitter.png Tweet this page