R0002

R0002 - Some customers of TWC may experience connectivity issues when using RideConnect

App Version: All	Platform: All
Released On: December 21st, 2016	Status: Valid

[edit]

• Issue
• Reason
• Fix

When using RideConnect on Wi-Fi and the provider is TWC, a user may experience connectivity issues

The user is connected to Wi-Fi that is provided by TWC. As a result, RideConnect is unable to connect to our servers intermittently and displays error messages. The user is unable to use the app

Disconnect from the TWC Wi-Fi and wait for up to a minute. Then try again using Wi-Fi from another provider or using mobile data.

You should be able to use RideConnect

	Download RideConnect and see how it can benefit you
	Tweet this page